Covaflex Truck Curtain Repairs (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when you use our services, visit our workshop, or interact with our website.
We comply with the New Zealand Privacy Act 2020 (the “Act”) and its 13 information privacy principles.
1. What is Personal Information?
Under the Privacy Act 2020, “personal information” is any information about an identifiable individual (a natural person). This includes, but is not limited to, your name, address, phone number, email address, and any other information that could reasonably identify you.
2. Collection of Personal Information
We collect personal information from you when it is necessary for a lawful purpose connected with our functions and activities. This may occur in various ways, including when you:
- Contact us: Via phone, email, or our website’s contact form to enquire about our services, request a quote, or make a booking.
- Use our services: When you bring your truck curtains to us for repair, we may collect information about your vehicle, the nature of the repair, and your contact details for invoicing and communication.
- Visit our website: We may collect non-personal information such as your IP address, browser type, and pages visited through the use of cookies and website analytics. This information helps us improve our website and services, but does not personally identify you.
The types of personal information we may collect include:
- Contact details: Name, address, phone number, email address.
- Vehicle information: Make, model, registration number (if relevant to the repair).
- Payment information: Details required for processing payments (e.g., credit card details, bank account information).
- Communication records: Notes from phone calls, emails, or other interactions.
3. Purpose for Collecting Personal Information
We collect your personal information for the following purposes:
- To provide you with our truck curtain repair services.
- To communicate with you regarding your repair, quotes, appointments, and invoicing.
- To process payments for services rendered.
- To respond to your enquiries and requests.
- To maintain accurate records of our services.
- To improve our services and customer experience.
- To comply with our legal obligations.
4. How We Use Your Personal Information
We will only use your personal information for the purposes for which it was collected, or for a directly related purpose, unless we have your express consent or are required or permitted by law to do otherwise.
Examples of how we use your information include:
- Scheduling appointments and managing repair logistics.
- Providing quotes and issuing invoices.
- Contacting you about the status of your repair.
- Sending you important service updates or information.
- Responding to your questions or concerns.
5. Disclosure of Personal Information
We will not disclose your personal information to third parties unless:
- You have provided your express consent.
- It is necessary to provide you with our services (e.g., if we use a third-party payment processor).
- We are required or authorised by law to do so (e.g., to law enforcement agencies or regulatory bodies).
- It is for statistical or research purposes in a form that does not identify you.
We will take reasonable steps to ensure that any third parties we disclose your information to protect it in accordance with New Zealand privacy laws.
6. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure. This includes:
- Storing electronic data on secure systems with appropriate access controls.
- Maintaining physical security measures for any hard copy records.
- Ensuring our staff are trained on privacy obligations.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
7. Retention of Personal Information
We will only retain your personal information for as long as it is required for the purposes for which it was collected, or as otherwise required by law. Once your information is no longer needed, we will securely dispose of it.
8. Accessing and Correcting Your Personal Information
You have the right to:
- Request confirmation from us as to whether we hold personal information about you.
- Access any readily retrievable personal information that we hold about you.
- Request a correction to your personal information if you believe it is inaccurate, incomplete, or misleading.
To request access to or correction of your personal information, please contact us using the details provided below. We may require evidence to confirm your identity before processing your request. We will respond to your request within 20 working days. If we cannot provide you with access or make a correction, we will provide you with written reasons.
9. Cookies and Analytics
Our website may use cookies and similar technologies to enhance your Browse experience and collect non-personal information about how you use our site. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
We may use third-party analytics services (e.g., Google Analytics) to help us understand website traffic and usage patterns. These services typically collect information in an aggregated and anonymised form.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us:
Covaflex
info@covaflex.co.nz
If you are not satisfied with our response to a privacy concern, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand:
Office of the Privacy Commissioner PO Box 10094 Wellington 6143 New Zealand Phone: 0800 803 909 Website: www.privacy.org.nz